Please not that all sales are final. Radex does not offer returns or exchanges.

If you receive damaged or defective items, Radex only offers replacement of those items with identical items. A written return authorization is required in order to return any damaged or defective goods for replacement.

If you need an item replaced, send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. for return authorization and shipping instructions. Any items returned to us without prior authorization may not be accepted or exchanged.

Generally, we will need to get your items back to us before we can ship out replacements.